• Why is Luminair 4 asking me to subscribe?

    Luminair 4 is a "hybrid" release, meaning some features are free for existing users, while other features will require a low-cost subscription plan, due to new fixture data licensing and associated server infrastructure costs. Starting with Lumina...

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  • What are the differences between Luminair Standard and Pro subscriptions?

    Luminair Pro is available as an upgrade within Luminair app. Both product levels give you the same core feature-set. Luminair Pro adds a number of tools designed to assist with permanently integrating Luminair into a venue or facility. Included in...

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  • Is educational pricing available?

    Educational pricing is currently unavailable, however we are investigating ways of implementing this in the future. If your organization is interested in educational pricing, we'd love to hear more about your plans, so please feel free to reach ou...

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  • What is your upgrade policy?

    As of Luminair 4, we have moved to subscription-based pricing.

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  • Are mulitple users allowed under a single license/purchase?

    Luminair uses Apple's standard App Store license, which for personal use allow you to install it on all of the devices connected to your personal iTunes account. For business/commercial use, any time an app is going to be used on multiple devices ...

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  • Are multi-user licenses available?

    Apple currently does not allow developers to offer multi-user licenses on the App Store. If your company or organization is part of Apple's Volume Purchase Program for Business or Education, it's possible to purchase licenses under a single accoun...

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  • How do I cancel my free trial or subscription?

    If you've decided not to continue your free trial or subscription, you can manage it within the App Store app > Your Account > Subscriptions. We've also added an "Manage Subscription" within Luminair's main Sidebar menu that will quickly take you ...

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  • MIDI Pro, Schedule Pro, Location Pro and Pro Bundle in Luminair 4

    If you purchased the MIDI Pro, Schedule Pro, Location Pro and/or Pro Bundle In-App purchases available in Luminair v3, they will continue to work in Luminair 4. If they aren't already redeemed on your device, you can restore your purchase within t...

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  • Where can I purchase the Art-Net or sACN interface?

    Luminair works with all Art-Net to DMX and sACN E1.31 to DMX interfaces. Some of the most common interfaces used with the app (in no particular order) are DMXking eDMX, Enttec ODE, ELC DMXlan buddy and Pathway Pathport. We don't manufacturer or s...

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  • Where can I download Luminair v2?

    Luminair for iOS v2 can be downloaded from Previous Purchases within the App Store on your device, as long as you are logged in using the same Apple ID originally used to purchase the app. To browse your previous app purchases, open the App Store...

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  • Can I transfer my license to another Apple account?

    Apple does not currently provide any way to transfer apps between accounts, so this isn't possible. For full information, Apple's usage terms and and EULA are available at the following links: http://www.apple.com/legal/internet-services/itunes/us...

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  • Can I become a reseller?

    We wish this was possible, however restrictions with Apple's App Store prevent us from being able to offer bulk licenses to resellers. We actually aren't allowed to sell any licenses outside of Apple's store as part of agreement with Apple. If you...

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