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  1. Synthe FX
  2. Troubleshooting

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Troubleshooting

  • Luminair doesn't detect my Art-Net interface in Connections > Art-Net > Node > Available Nodes

    Important: On iOS 14 and above, "Local Network" needs to be turned ON for Luminair in the iOS/iPadOS Settings app > Privacy. It's a new setting in iOS 14 and greater that needs to be turned on, otherwise local network communications are blocked.  ...

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  • My DMX lights aren't reacting as expected

    Important: On iOS 14 and above, "Local Network" needs to be turned ON for Luminair in the iOS/iPadOS Settings app > Privacy. It's a new setting in iOS 14 and greater that needs to be turned on, otherwise local network communications are blocked.  ...

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  • I'm seeing lagging or choppy DMX output over Wi-Fi

    If you're seeing any lagging or choppy behavior in Luminair's DMX output signal when connected via Wi-Fi, this always indicates that there is either a weak wireless connection or other interference preventing all of the network packets from arrivi...

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  • Smart Lights Response Times vs. DMX

    While you’ll be able to control your Smart lights right alongside your DMX-controllable lighting with Luminair, there are some limitations due to the nature of the communication protocols used by these lights.   When using Smart Lights within Lumi...

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  • I found a bug, How can I report this issue?

    Found a bug? User experience is important to us and we work quickly to fix bug reports submitted by users. Please get in touch with support so we can begin looking into your issue. Please provide a detailed description of the problem and include ...

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Need help? Bug report? User experience is important to us and we are continuously working to improve our products. If you need assistance after reading through the knowledge-base, please don’t hesitate to open a support ticket.

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